Privacy Policy

By accessing or using this website, you agree to the terms of Capilano Mall’s Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site. Capilano Mall reserves the right to change the Online Privacy Policy from time to time at its sole discretion.

A “cookie” is a piece of data stored on the user’s hard drive, containing information about the user. We do not use cookies on our site, but if we were to use cookies, none of them will contain any personally identifiable information. Some of our business partners use cookies on their sites. You may choose not to accept cookies by setting your browser to refuse all cookies or to notify you each time a cookie is set. If you choose to refuse cookies, however, you may not be able to use all of the features of our site in the future.

From time to time, our site requests information from users via surveys or contests. Participation in these surveys or contests is voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and e-mail addresses – kept indefinitely), and demographic information (such as postal code, age level and addresses – removed after 5 years ). We only use this information for our purposes and do not sell this information or give any portion to our retailers or partners. Users can be removed from our database at any time.

SECURITY uses industry standard technology and efforts to safeguard the confidentiality of your personal identifiable information. These include secure servers and firewalls. All of the user data we collect is protected against unauthorized access. Only authorized employees who need the information to perform a specific job are granted access to this information.

We are always improving and updating our website to further enhance your shopping experience. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we will update our Privacy Policy. We encourage you to refer to this page on an ongoing basis for our most current policy and practices.

Our site sometimes provides links to websites that are operated solely by third parties that are not under our control. This Privacy Statement applies to our site only, and is not intended to describe the privacy policies of any third party sites.

You have the right to access and correct your personal information and privacy preferences at any time. You may access and correct your personal information and privacy preferences by writing or calling Capilano Mall at 604-990-5426.

If you believe that Capilano Mall has not complied with this Online Privacy Policy with respect to your personal information, please call Capilano Mall at 604-990-5426. If you prefer to write, please notify us at:

Privacy Concerns
Capilano Mall
#305 – 935 Marine Drive
North Vancouver, BC V7P 1S3

In your letter, please describe in as much detail as possible the ways in which you believe that the Online Privacy Policy has not been complied with. We will investigate your complaint promptly.

Please note that if you provide with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), Capilano Mall cannot guarantee that your most recent privacy preference will be honored.

Also, please note that is not responsible for the content or privacy practices of websites to which or any other web site may link. Thank you for visiting