Customer Services

GUEST SERVICES

GUEST SERVICES CONTACT 604 980 8561 SECURITY CONTACT 778 229 5165

Our new Guest Services Information Centre is located near the Wal-Mart entrance in our Grand Court. Our team is dedicated to ensuring that you have a positive shopping and entertainment experience. Let us know how we can help and our friendly and experienced Guest Services team will be more than happy to assist you.

The many services offered at Capilano Mall’s Guest Services Information Centre include the following:

  • Gift Cards
  • Gift Wrapping
  • Lost & Found
  • Customer Inquiries & Mall/Transit/Tourist Information
  • Stroller/Wheelchair Rental
  • Wheelchair Accessible Counter
  • E-Club Sign-Up
  • Kids Coloring Books/Crayons and other goodies for new and existing E-Club Members
  • Gift Suggestions

For more information, please contact our Guest Services Information Centre at 604-980-8561.

WASHROOMS

We have washrooms located in our Food Court and also in our North Wing near our Cool Catz Kidz Zone. Visit our lovely Mother’s Room in our North Wing washroom location.

SECURITY / LOST & FOUND

If you need assistance from our on-site Security team, please ask for them at our Guest Services Information Centre. In case of emergency, our Security team can be contacted at 778-229-5165.

GIFT WRAPPING

We have gift wrapping available at our Guest Services desk all year-round. Let us take the stress out of wrapping your gift for that special occasion!

Gift Wrap Pricing: 

Jewelry $3

Small $4

Medium $6

Large $10

X-Large $12

Huge $15

Boxes are available for an additional $2

GIFT CARDS

Gift cards are available for purchase in-person at our Guest Services desk for anywhere between $10 – $500. For more information, please call Guest Services at 604-980-8561. To check the balance of your Capilano Mall gift card, please visit getmybalance.com.

The following stores and services unfortunately do not accept Capilano Mall gift cards:

  • BC Liquor Store
  • BC Lottery Corporation
  • Capilano Cobbler
  • Capilano Medical Clinic
  • Claire’s
  • Connection Men’s Wear
  • Dollar Tree
  • Go Bananas
  • Ideal Furnishings
  • Vancouver Furnishings
  • International News
  • Malikob Dental Centre
  • Pro Stitch
  • Showcase